Terms and Conditions

Pricing Policy

Our goal is to price competitively and accurately.  However, if prices of good should alter unexpectedly then we reserve the right to charge accordingly.  We will inform you and give you the choice before doing so.

Payment Methods Accepted

At our shop we accept payment in cash, by cheque when presented with associated cheque guarantee card to the value of goods guaranteed by the card, by credit card and by UK issued debit cards.

Over the telephone we accept payment by credit cards and UK issued debit cards. We will need the card number, its start and end dates, its issue number if it has one, the name of the card bearer as it appears on the card, the address of the card bearer (including post code) and card security number.   We need this information for the enhanced level of security checking undertaken by our bank in order to minimize card fraud.

We accept orders by post.   Please use the printable order form in the mail order pages of this web site.   Please send payment by cheque and please remember to include the post and packing charges.

We do not accept automatic card payment over the internet, at least for the time being.

Refund and Returns Policy

If you require to return some goods as a result of them being faulty or damaged then please contact Steve Marshall by phone on 01785 243576 or by mailing us at mail@eastgatehomebrew.co.uk or buy writing to us at:

Eastgate Homebrew,
48, Eastgate Street,
Stafford. ST16 2LY.

We will replace faulty and damaged goods free of charge, including postage, providing you return the goods to us within 14 days of notifying us and include the Returns Authorization we will send you.   Other wise you will be deemed to have accepted the goods.

Packing and Delivery Policy

We currently use the Royal Mail first class post for small packages and the Royal Mail Standard Parcel Service for larger packages weighing up to 20Kg.   For packages above 20Kg. we currently require you to pick them up from the shop.   We endeavour to charge you what it costs us for delivery of goods.

Data Security and Privacy Policy

We record and keep only the information required for us to take card payment for orders we receive over the phone and in addition we keep contact information recording customer name, address, phone number and e-mail address as given to us by customers who wish to receive information updates from us.

Customer card information such as card number expiry date, security code etc. is not stored in computer files and is shredded and incinerated when the payment is made.   Customer contact information such as name, address, telephone number etc. is stored securely on a computer which is not networked or permanently connected to an ISP and is not divulged to anyone for any reason.

Steve Marshall is responsible for the security and privacy of all customer and information which is the property or under the agency of Eastgate Homebrew but not in the public domain.   If you have any questions about this the please contact Steve Marshall by phone on 01785 243576 or by mailing us at mail@eastgatehomebrew.co.uk or buy writing to us at:

Eastgate Homebrew,
48, Eastgate Street,
Stafford. ST16 2LY.

Order Cancellation Policy

You may cancel an order proving it is not for specialized goods which we would not normally keep in stock and providing your order (no matter what it is for) has not been dispatched to you. If in doubt then please contact Steve Marshall by phone on 01785 243576 or by mailing us at mail@eastgatehomebrew.co.uk.

Complaints Management Policy

If you have a complaint about any dealing you have had with us then please contact Steve Marshall by phone on 01785 243576 or by mailing Steve at mail@eastgatehomebrew.co.uk or buy writing to us at:

Eastgate Homebrew,
48, Eastgate Street,
Stafford. ST16 2LY.

Copyright Policy

All of the text, graphics, images, files and software, website design and all other source code, its arrangement and selection including all other material and information on this web site are the copyright of Eastgate Homebrew, Stafford.   ALL RIGHTS RESERVED.

Visitors of this, the Eastgate Homebrew web site are permitted to copy and print portions of this web site for the sole purpose of placing an order with Eastgate Homebrew. &bsp; Use of the materials and information on this web site for any and all other purposes is strictly prohibited and prior permission must be obtained from Eastgate Homebrew before doing so in original or modified form.

If in doubt please visit www.intelectual-property.gov.uk.